{TAG_NAME_MSG} |
{TAG_DESCRIPTION_MSG} |
{site_url} |
{SITE_URL_MSG} |
{support_url} |
{URL_FOR_CUSTOMER_REPLY_MSG} |
{support_id} |
{REQUEST_UNIQUE_IDENTIFICATOR_MSG} |
{vc} |
{CODE_TO_ACCESS_REQUEST_MSG} |
{user_id} |
{USER_UNIQUE_IDENTIFICATOR_MSG} |
{user_name} |
{CUSTOMER_NAME_MSG} |
{identifier} |
{PRODUCT_IDENTIFIER_MSG} |
{environment} |
{PRODUCT_ENVIRONMENT_MSG} |
{remote_address} |
{CUSTOMER_IP_MSG} |
{product} |
{PRODUCT_TITLE_MSG} |
{assign_to} |
{RESPONSIBLE_OPERATOR_MSG} |
{type} |
{REQUEST_TYPE_MSG} |
{status} |
{CURRENT_STATUS_MSG} |
{priority} |
{REQUEST_PRIORITY_MSG} |
{request_added} |
{WHEN_REQUEST_WAS_ADDED_MSG} |
{date_modified} |
{WHEN_REQUEST_WAS_MODIFIED_MSG} |
{summary} |
{REQUEST_SUMMARY_MSG} |
{description} |
{REQUEST_DESCRIPTION_MSG} |
{message_added} |
{WHEN_MESSAGE_WAS_ADDED_MSG} |
{message_text} |
{REPLY_MESSAGE_MSG} |
{field_{field_id}} |
{field_name} |