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Using a Troubleshooting Checklist
If you need to test the network adapter further, check the following items:
- Inspect all cables and connections. Check the length and rating of the cable. Make sure that the cable segment is compliant with the requirements shown in Table 2-3 on page 2-8.
- Connect the adapter to a different network port and run the tests again. If successful, the original network port may be defective or improperly configured.
- Check the adapter installation by reviewing Basic Installation Instructions. Make sure that the adapter is properly seated in a PCI slot.
- Check for specific hardware problems, such as broken traces or loose/broken solder connections.
- Check the configuration settings and change them if they are in conflict with another device.
- Make sure that your system is using the latest BIOS.
Check the PCI BIOS parameters for proper configuration of the slot where the adapter is installed. The following table shows several possible PCI BIOS parameters. (These parameters may not all be available on every system.)
- Try inserting the network adapter in another slot. If the new position works, the original slot in your system may be defective.
- Replace the failed network adapter with one that is known to work properly. If the second adapter works in the slot where the first one failed, the original adapter is probably defective.
- Install the network adapter in another functioning system and run the tests again. If the adapter passed the tests in the new system, the original system may be defective.
- Remove all other network adapters from the system and run the tests again. If the adapter passes the tests, the other adapters might be causing the conflict.
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