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Checking for bounced addresses

It is not uncommon for any given delivery to result in a few undeliverable messages that are "bounced" back to the sender. Addresses can bounce because the email address was inputted incorrectly, the mailbox no longer exists, or the mailbox is temporarily unavailable. When this occurs you will get a bounced message notice in your inbox. You can use Direct Mail to scan your inbox for bounced message notices and automatically remove, move, or mark the corresponding addresses in your address list.

This feature is available only to Direct Mail Pro users.

To check for bounced addresses:

Step 1

Select the group you want to check for bounced addresses, or select "View All Addresses" if you want to check all groups for bounced addresses.

Step 2

Choose Addresses > Scan Incoming Mail...

Step 3

Enter the address, user name, and password for the mail server you want to check. Direct Mail currently only supports POP3 servers.

Step 4

Click Scan.

Direct Mail remembers which emails it has already scanned, so the next time you look for bounced addresses it will skip over those it has already seen. If you want to force Direct Mail to re-scan all emails on your mail server, hold down the Option key when you click "Scan".

Note that if you use e3 Delivery Service to send your messages, bounces are handled and reported automatically. View your message history to see bounce information.

Related Topics

About bounced emails

Checking for subscribe and unsubscribe requests

Direct Mail Basic vs. Pro

Purchasing Direct Mail

Upgrading to Direct Mail Pro